VoIP & Business Communications

Modern Business Communications & Connectivity Solutions

Reliable communication is at the heart of every successful business.

ACS Norwich provides professional VoIP, cloud telephony, Microsoft Teams Calling, broadband and connectivity solutions that keep your organisation connected, productive and accessible wherever your team works.

Whether you're replacing an ageing phone system, moving providers, opening new locations, supporting hybrid workers or looking to reduce communication costs, we can help design, implement and support the right solution for your business.

Our Services

✅ VoIP Telephone Systems

✅ Hosted Cloud Telephony

✅ Microsoft Teams Calling

✅ SIP Trunks

✅ Business Broadband

✅ Fibre Connectivity

✅ Number Porting & Migrations

✅ 0800 & Non-Geographic Numbers

✅ Multi-Site Communications

✅ Call Recording Solutions

✅ Contact Centre & Call Queue Systems

✅ Business Mobile Integration

✅ Wi-Fi & Network Connectivity

✅ Ongoing Support & Management

Business Phone Systems
Without The Complexity

Modern cloud-based telephone systems provide enterprise-grade functionality without the costs and limitations of traditional phone systems.

Your team can make and receive calls from desk phones, computers, mobile devices or Microsoft Teams, ensuring seamless communication wherever they are working.

Key Features

Call Forwarding
Auto Attendants
Voicemail to Email
Call Queues
Hunt Groups
Call Recording
Business SMS
Mobile Applications
Desktop Softphones
Reporting & Analytics
Remote Working Support
Multi-Site Management

Microsoft Teams Calling

Many organisations already use Microsoft Teams for meetings and collaboration.

By adding Teams Calling, your business can make and receive external telephone calls directly within Microsoft Teams, creating a truly unified communications platform.

Benefits include:

Single Communication Platform
Reduced Complexity
Flexible Working
Mobile & Desktop Calling
Simplified Management
Integration with Microsoft 365

Number Porting & Provider Migrations

Changing telephone providers can often feel complicated and risky.

We help businesses migrate smoothly from existing providers while retaining important telephone numbers and minimising disruption.

Our team can assist with:

Number Porting

Keep your existing business numbers when moving providers.

Provider Migrations

Move from legacy phone systems and telecoms suppliers to modern cloud-based solutions.

Business Continuity Planning

Ensure calls continue to flow throughout the migration process.

Legacy System Replacement

Replace ageing PBX systems, ISDN services and outdated infrastructure with modern alternatives.

We manage the process from planning through implementation to ensure a smooth transition.

Geographic & Non-Geographic Numbers

We can help businesses obtain and manage a variety of telephone number types.

Geographic Numbers

Establish a local presence with numbers linked to your business location.

Examples:

Norwich (01603)
Great Yarmouth (01493)
Lowestoft (01502)
Ipswich (01473)
Cambridge (01223)

Non-Geographic Numbers

Project a national presence and improve customer accessibility.

Available options may include:

0800 Freephone Numbers
0808 Numbers
03 Business Numbers
National Rate Services
Virtual Business Numbers

These services can often be integrated into cloud telephony systems with advanced routing and reporting functionality.

Connectivity Solutions

Reliable connectivity is essential for modern communications.

We offer connectivity solutions designed to support cloud services, VoIP, Microsoft 365 and business-critical applications.

Business Broadband

Reliable internet access for everyday business operations.

Full Fibre Connectivity

High-speed fibre services delivering exceptional performance and scalability.

Dedicated Internet Connections

Enterprise-grade connectivity with guaranteed performance and service levels.

Multi-Site Connectivity

Securely connect offices, warehouses, retail stores and remote workers.

Business Secure Wi-Fi

Managed wireless solutions for staff, guests and business devices.

Call Management & Customer Experience

Modern communication systems can significantly improve customer interactions.

Features can include:

Intelligent Call Routing
Auto Attendants
Call Queues
Department Routing
Out-of-Hours Messaging
Call Reporting
Call Recording
CRM Integration
Contact Centre Functionality

These tools help ensure customers reach the right person quickly while providing valuable operational insight.

Security & Reliability

Business communications should be secure, reliable and resilient.

Our solutions can include:

Encrypted Communications
Secure User Authentication
Network Security Controls
Business Continuity Planning
Call Failover Services
Connectivity Backup Options
Proactive Monitoring

Helping protect your communications while maintaining service availability.

Why Choose ACS Norwich?

Independent Advice

We recommend solutions based on your business requirements, not sales targets.

Fully Managed Service

From consultation and installation to ongoing support and optimisation.

Flexible Solutions

Supporting small businesses, multi-site organisations and growing enterprises.

Local Expertise

Providing trusted support throughout Norwich, Norfolk and East Anglia.

Business-Focused Approach

Technology that improves communication, customer service and operational efficiency.

Looking To Upgrade Your Business Communications?

Whether you need a new cloud phone system, Microsoft Teams Calling, reliable business connectivity, number porting services or an 0800 business number, ACS Norwich can help.

Contact us today to discuss modern business communication solutions tailored to your organisation.

VoIP & Business Communications​

Business Phone Systems Without The Complexity