Support Hub

​How Can We Help?

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💻 Hardware Support

Get assistance with:

• Laptops and desktop computers

• Monitors and docking stations

• Mobile devices

• Printers and scanners

• Hardware faults and replacements

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🔐 Account & Access Support

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Request help with:

• Password resets

• Multi-Factor Authentication (MFA)

• Account lockouts

• User access requests

• Permission changes

• New starter and leaver processes

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☁️ Microsoft 365 Support

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Support for:

• Outlook

• Microsoft Teams

• OneDrive

• SharePoint

• Word, Excel, PowerPoint

• Microsoft Copilot

• Email and collaboration services

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🌐 Business Applications

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Assistance with:

• Line-of-business applications

• Third-party software

• Licensing enquiries

• System access issues

• Application troubleshooting

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🖥️ Remote Working Support

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Help with:

• VPN connectivity

• Remote access solutions

• Home working equipment

• Teams calling and meetings

• Secure access guidance

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Popular Services

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Request New Equipment

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Need a new laptop, monitor, mobile phone, or accessory? Submit a request through the Service Portal.

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Report an IT Issue

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Experiencing a technical problem? Log an incident and our support team will investigate.

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Request Access

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Need access to a system, application, shared mailbox, distribution list, or SharePoint site? Submit an access request.

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Software Requests

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Request approved software installations, upgrades, or licensing support.

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Self-Service Resources

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Many common issues can be resolved without raising a support ticket.

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Knowledge Base

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Browse step-by-step guides and FAQs covering:

• Microsoft 365

• Teams meetings

• Device setup

• Password management

• Printing

• Remote working

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Quick Fixes

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Before contacting support:

1. Restart your device.

2. Check your internet connection.

3. Ensure your applications are up to date.

4. Sign out and back into the affected application.

5. Review any known service issues or outage notifications.

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Service Status & Announcements

 

Stay informed about:

• Planned maintenance

• Service disruptions

• System updates

• New technology releases

• Security advisories

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Visit the Service Status page for the latest updates.

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Cyber Security Awareness

 

Help protect company information by following security best practices:

• Never share your password.

• Be alert to phishing emails.

• Report suspicious activity immediately.

• Lock your device when unattended.

• Complete mandatory security awareness training.

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If you believe your account has been compromised, contact the IT Service Desk immediately.

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Raising a Support Request

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To help us resolve your issue as quickly as possible, please include:

• Your name

• Department

• Contact details

• Description of the issue

• Error messages received

• Screenshots where possible

• Device type and location

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Support Hours

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IT Service Desk Hours

Monday to Friday
08:30 – 17:30

 

For critical business-impacting incidents outside of normal hours, please ring or raise a ticket for emergency support. 

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Contact Us

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IT Service Desk

 

📧  Email: support@acs-norfolk.co.uk

📞  Phone: 01603 343435

🌐  Service Portal: Portal

       Submit a Ticket: Ticket

💬  Microsoft Teams: ACS Norwich

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Need Something Else?

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If you're unsure where to go for assistance, contact the Service Desk and we'll direct your request to the appropriate team.

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One Hub. One Place. All Your IT Support Needs.