FAQ
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Frequently Asked Questions
Everything You Need to Know About ACS Norwich
At ACS Norwich, we understand that choosing the right technology partner is an important decision. Below you'll find answers to some of the most common questions we receive about our services, support options and technology solutions.
General Questions
What does ACS Norwich do?
ACS Norwich provides business IT support, Microsoft 365 services, cyber security solutions, networking, connectivity, cloud services, consultancy and technology solutions for organisations across Norwich, Norfolk and East Anglia.
What areas do ACS Norwich support?
We support businesses throughout Norwich, Norfolk, Suffolk and the wider East Anglia region. Remote support allows us to assist customers quickly and efficiently regardless of location.
How long has ACS Norwich been supporting businesses?
ACS Norwich brings together over 30 years of industry experience in IT support, networking, infrastructure, business technology and cyber security.
Do you work with small businesses?
Yes. We work with businesses of all sizes, from small organisations requiring occasional support through to businesses needing fully managed IT services.
IT Support
Do ACS Norwich provide onsite IT support?
Yes. We provide both onsite and remote IT support services.
Do you offer managed IT support?
Yes. ACS Norwich offers proactive managed IT support designed to reduce downtime, improve reliability and ensure your technology supports your business goals.
Can you work alongside our existing IT team?
Absolutely. We can act as a fully outsourced IT department or provide additional expertise and support alongside internal teams.
What support hours do you offer?
Standard support hours are Monday to Friday, 08:30 to 17:30. Emergency assistance may also be available for critical business-impacting incidents.
Microsoft 365
Can ACS Norwich manage our Microsoft 365 environment?
Yes. We provide Microsoft 365 administration, management, security, licensing and ongoing support services.
What Microsoft 365 services do you support?
We support:
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Exchange Online
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Outlook
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Microsoft Teams
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SharePoint Online
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OneDrive for Business
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Microsoft Intune
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Microsoft Defender
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Microsoft Copilot
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Azure services
Can you migrate us to Microsoft 365?
Yes. ACS Norwich can manage the entire migration process, including email, users, files and security configurations.
Can ACS Norwich help secure Microsoft 365?
Absolutely. We implement Multi-Factor Authentication, Conditional Access, Intune policies, Defender security solutions and Microsoft security best practices.
Cyber Security
What cyber security services do you provide?
ACS offers:
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Cyber Security Assessments
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Endpoint Protection
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Email Security
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Microsoft 365 Security
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Security Awareness Training
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Vulnerability Management
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Device Management
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Backup & Recovery Solutions
What is Multi-Factor Authentication (MFA)?
MFA adds an additional layer of security by requiring more than just a password to access systems and accounts.
Can ACS Norwich help following a security incident?
Yes. We can assist with security investigations, account recovery, remediation and cyber security improvements.
Connectivity
Do ACS Norwich provide business WiFi solutions?
Yes. We design, install and support business-grade WiFi solutions using enterprise technologies including UniFi & Cisco.
Can ACS Norwich install Starlink for business use?
Yes. ACS Norwich provides Starlink Business deployments for organisations requiring reliable connectivity in rural, remote or difficult-to-service locations.
What are Point-to-Point Wireless Links?
Point-to-point wireless links securely connect buildings and sites together using high-speed wireless technology, removing the need for costly leased lines in many scenarios.
Can ACS Norwich provide backup internet connections?
Yes. We design resilient connectivity solutions including failover internet connections and Starlink backup services.
Remote Support
Is remote support secure?
Yes. All remote support sessions are authorised, secure and encrypted. Your permission is required before a connection is established.
What can be resolved remotely?
Many issues can be resolved remotely, including:
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Microsoft 365 problems
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Software issues
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Connectivity issues
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User account problems
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Printer issues
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Device configuration
Do I need to install software?
Your ACS Norwich technician will guide you through the process if a remote support application is required.
Backup & Disaster Recovery
Why are backups important?
Backups protect your business from:
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Hardware failures
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Human error
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Data corruption
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Cyber attacks
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Ransomware
Can ACS Norwich manage our backups?
Yes. We provide secure backup solutions along with recovery testing and disaster recovery planning.
Consultancy & Projects
Can ACS Norwich advise on technology projects?
Absolutely. We provide consultancy services covering infrastructure, cloud solutions, networking, security and long-term technology planning.
Can ACS Norwich support office moves and infrastructure projects?
Yes. We regularly assist with office relocations, network upgrades, WiFi deployments, cabling projects and connectivity solutions.
Support Hub
How do I raise a support ticket?
Support requests can be submitted via the Service Portal, Support Hub or by contacting the ACS Service Desk.
Can I track my support request?
Yes. Once your ticketing platform is live, customers will be able to track requests and view progress updates.
What information should I provide when raising a ticket?
Include:
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Your name
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Your company
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Contact details
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Description of the issue
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Screenshots (where possible)
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Error messages
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Device information
This helps us resolve requests more quickly.
Why should I choose ACS Norwich?
Businesses choose ACS Norwich because we offer:
✅ 30+ Years Experience
✅ Local Norwich Support
✅ Microsoft 365 Expertise
✅ Cyber Security Focus
✅ Connectivity Specialists
✅ Friendly Professional Service
✅ Fast Response Times
✅ Business-Focused Technology Solutions
Ready To Improve Your IT?
Whether you're looking for IT support, Microsoft 365 expertise, cyber security guidance or better connectivity, ACS Norwich is here to help.
Still Have A Question ?
Whether you need IT support, Microsoft 365 expertise, cyber security guidance or connectivity solutions, ACS Norwich can provide practical advice and professional assistance.
