Business IT Support Services

The IT Support Team is here to help you stay connected, productive, and secure. Whether you need assistance with hardware, software, Microsoft 365, accounts, or technical issues, we're committed to delivering professional and reliable support.

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Our goal is to provide efficient solutions, minimise disruption, and ensure you have the tools and resources you need to do your job effectively.

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How We Can Help

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💻 Device Support

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Assistance with:

• Laptops and desktop computers

• Monitors and docking stations

• Mobile devices

• Printers and scanners

• Hardware troubleshooting and replacement

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☁️ Microsoft 365 Support

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Support for:

• Outlook

• Microsoft Teams

• OneDrive

• SharePoint Online

• Word, Excel, PowerPoint

• Microsoft Copilot

• Email, calendaring, and collaboration tools

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🔐 Account & Access Management

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Help with:

• Password resets

• Multi-Factor Authentication (MFA)

• Account lockouts

• User permissions

• Shared mailboxes

• Distribution lists

• Application access requests

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🖥 Software & Applications

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Support for:

• Software installation requests

• Application troubleshooting

• Licensing enquiries

• Updates and upgrades

• Business-critical systems

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🌐 Remote Working

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Assistance with:

• VPN connectivity

• Home-working technology

• Remote access solutions

• Teams meetings and calling

• Secure remote working guidance

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Popular Services

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Report an Issue

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Experiencing a technical problem? Raise a support request and our team will investigate and resolve the issue.

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Request Access

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Need access to a system, application, shared mailbox, SharePoint site, or folder? Submit an access request.

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Request Equipment

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Request new or replacement hardware, including laptops, monitors, mobile devices, and accessories.

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Book a Consultation

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Speak with the IT Team about projects, Microsoft 365 solutions, process improvements, training, or new technology requirements.

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Self-Service Resources

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Many common issues can be resolved using our knowledge articles and user guides.

 

Browse resources covering:

• Microsoft 365

• Password management

• Teams meetings

• OneDrive and SharePoint

• Device setup

• Remote working

• Cyber security awareness

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Information Security

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Technology plays a key role in protecting company information.

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Please remember to:

✅ Keep your password secure

✅ Use Multi-Factor Authentication

✅ Report suspicious emails

✅ Lock your device when unattended

✅ Follow company security policies

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If you suspect a security incident or phishing attack, contact the IT Service Desk immediately.

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Service Request Process

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Step 1: Contact IT Support

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Submit a ticket through the Service Portal, email, or phone.

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Step 2: Investigation

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A technician will review your request and begin troubleshooting.

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Step 3: Resolution

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We'll work with you to resolve the issue or fulfil your request.

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Step 4: Follow-Up

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Once resolved, we'll confirm everything is working as expected before closing the ticket.

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Service Hours

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IT Service Desk

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Monday to Friday
08:30 - 17:30

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Support outside of standard hours always available for Maintenance support customers and is  available for all for emergencies and critical business-impacting incidents.

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Contact IT Support

🎫 Service Portal

ACS Norwich

📧 Email

support@acs-norfolk.co.uk

📞 Telephone

​01603 343435

💬 Microsoft Teams

IT Support Channel

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Our Commitment

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We strive to provide:

• Friendly and professional support

• Timely responses and updates

• Secure and reliable services

• Practical technology solutions

• Continuous improvement of IT services

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Whether you're reporting an issue, requesting a service, or looking for advice, the IT Support Team is here to help.​