Need IT Assistance?

Our IT Support Team is here to help with technical issues, service requests, account access, hardware problems, and Microsoft 365 support.

If you're experiencing an issue or need assistance, there are several ways to contact us. We'll work with you to resolve your request as quickly as possible.

Why Use ACS Norwich Support?

✅ Friendly Service Desk

✅ Fast Response Times

✅ Microsoft 365 Specialists

✅ Security Focused

✅ Local Norwich Support

✅ 30+ Years Experience

How to Get Support

🎫 Submit a Support Ticket

The quickest way to request assistance is through our Service Portal.

Use the portal to:

Report technical issues
Request software or equipment
Request access to systems and applications
Raise service requests
Track the progress of your tickets

Service Portal: ACS Norwich

📧 Email Support

Send details of your issue directly to the Service Desk.

Email: support@acs-norfolk.co.uk

Please include:

Your name
Department
Contact details
Description of the issue
Any error messages
Screenshots (where possible)

📞 Call the Service Desk

For urgent issues that are preventing you from working, contact us by phone.

Phone: 01603 343435

Examples include:

Unable to log in
Complete loss of email access
Equipment failure
Critical business system outages

💬 Microsoft Teams Support

You can also contact the IT Team through Microsoft Teams for quick questions and advice.

Teams Channel: ACS Norwich IT Support

What Can We Help With?

Our team supports a wide range of IT services, including:

Microsoft 365

Outlook
Teams
OneDrive
SharePoint
Word, Excel & PowerPoint
Microsoft Copilot

Account & Access

Password resets
MFA support
Account lockouts
Permission requests
Shared mailboxes

Devices & Hardware

Laptops and desktops
Monitors and docking stations
Printers and peripherals
Mobile devices

Software & Applications

Software installations
Application issues
Licensing enquiries
System access support

Remote Working

VPN connectivity
Home working setup
Teams calling
Secure remote access

Before Contacting Support

Many common issues can be resolved by:

✅ Restarting your device

✅ Checking your internet connection

✅ Installing pending updates

✅ Signing out and back into the application

✅ Reviewing any known service alerts

If the issue persists, we're here to help.

Information to Provide

To help us resolve your issue more quickly, please include:

Your full name
Department or team
Contact number
Device type
Detailed description of the issue
When the issue started
Any screenshots or error messages

The more information you provide, the faster we can investigate.

Service Priorities

We prioritise requests based on business impact and urgency.

Priority Description

Critical - Major outage affecting multiple users or business services

High - Significant impact on an individual or department

Medium - Issue affecting normal work but with a workaround available

Low - General requests, guidance, or non-urgent issues

Support Hours

IT Service Desk Hours

Monday to Friday
08:30 - 17:30

For critical incidents outside of business hours, please follow the organisation's emergency support process.

Our Commitment

We are committed to providing:

Friendly and professional service
Timely updates on your requests
Effective technical solutions
Secure and reliable support
Continuous improvement of IT services

Frequently Asked Questions

How do I submit a support request?

The quickest method is through the ACS Service Portal, although support is also available via email, phone and Microsoft Teams.

What information should I provide?

Please include your name, contact details, device information, issue description and any screenshots or error messages.

What if my issue is urgent?

For critical incidents affecting business operations, contact the Service Desk immediately by phone.

Can ACS Norwich help with Microsoft 365?

Yes. ACS supports Outlook, Teams, SharePoint, OneDrive, Microsoft Copilot and broader Microsoft 365 environments.

Do you provide remote support?

Yes. Many issues can be resolved quickly using secure remote support tools.

"The ACS support team always respond quickly, communicate clearly and resolve issues efficiently. It's reassuring knowing help is only a call away."

⭐⭐⭐⭐⭐ - Office Manager, Norfolk