CASE STUDIES
Case Study 1
Microsoft 365 Security & Intune Deployment
The Challenge
A growing business with hybrid workers needed better control over company laptops, user security and Microsoft 365 access. Devices were unmanaged, and there was no consistent security policy in place.
What ACS Norwich Did
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Implemented Microsoft 365 Business Premium
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Configured Microsoft Intune device management
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Enabled Multi-Factor Authentication (MFA)
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Applied security policies and compliance controls
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Configured Conditional Access policies
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Enrolled company devices into secure management
The Result
✅ Improved security posture
✅ Centralised device management
✅ Secure remote working
✅ Increased compliance
✅ Better visibility across company devices
Case Study 2
Point-to-Point Wireless Connectivity Between Sites
The Challenge
A business required reliable connectivity between two buildings but wanted to avoid the ongoing costs associated with leased lines or additional fibre installation.
What ACS Norwich Did
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Conducted a site survey
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Designed a Ubiquiti UniFi point-to-point solution
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Installed wireless bridge equipment
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Configured secure VLAN routing
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Optimised performance and reliability
The Result
✅ High-speed communication between sites
✅ Reduced monthly connectivity costs
✅ Reliable business connectivity
✅ Improved operational efficiency
✅ Seamless access to shared resources
Case Study 3
Cat6 & Fibre Infrastructure Upgrade
The Challenge
An expanding organisation was experiencing network performance issues due to ageing cabling and limited infrastructure capacity.
What ACS Norwich Did
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Designed new structured cabling layout
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Installed Cat6 network infrastructure
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Introduced fibre backbone connectivity
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Reconfigured network cabinets
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Tested and certified network connections
The Result
✅ Improved network speeds
✅ Increased reliability
✅ Better future scalability
✅ Reduced troubleshooting
✅ Improved business productivity
Case Study 4
Recovering Critical Project Data
The Challenge
Important project documentation had been accidentally removed by a user shortly before a major customer deadline.
What ACS Norwich Did
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Investigated Microsoft 365 retention policies
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Restored deleted files
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Verified document integrity
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Reviewed backup and recovery strategy
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Provided user guidance and training
The Result
✅ Critical data recovered
✅ No project delays
✅ No loss of customer deliverables
✅ Improved staff awareness
✅ Enhanced data protection processes
Case Study 5
Responding To A Cyber Security Incident
The Challenge
A user clicked a sophisticated phishing email and entered credentials into a fraudulent website.
What ACS Norwich Did
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Immediately secured the account
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Revoked active sessions
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Reset credentials
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Reconfigured Multi-Factor Authentication
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Reviewed audit and sign-in logs
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Delivered additional cyber security guidance
The Result
✅ Threat contained rapidly
✅ No data loss
✅ No business disruption
✅ Improved user awareness
✅ Strengthened overall security controls
Case Study 6
Business IT Support Transformation
The Challenge
A small business relied on reactive support, resulting in recurring issues, unexpected downtime and poor visibility of IT performance.
What ACS Norwich Did
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Introduced proactive monitoring
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Implemented scheduled maintenance
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Standardised devices
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Improved patch management
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Provided ongoing support and consultancy
The Result
✅ Reduced downtime
✅ Faster issue resolution
✅ Better system stability
✅ Predictable IT management
✅ Improved user satisfaction
Case Study 7
Microsoft 365 Migration & Modern Working
The Challenge
A business wanted to move away from traditional file servers and legacy email systems to support remote and hybrid working.
What ACS Norwich Did
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Migrated email to Microsoft 365
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Implemented Teams and SharePoint
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Configured OneDrive synchronisation
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Provided user training
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Assisted with adoption and support
The Result
✅ Improved collaboration
✅ Better remote working capabilities
✅ Reduced infrastructure costs
✅ Increased productivity
✅ Simplified IT management
Case Study 8
Backup & Disaster Recovery Solution
The Challenge
The company had no formal disaster recovery strategy and limited protection against ransomware or accidental data loss.
What ACS Norwich Did
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Reviewed business risks
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Implemented automated backups
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Introduced Microsoft 365 backup protection
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Tested disaster recovery processes
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Created recovery documentation
The Result
✅ Protected critical business data
✅ Faster recovery capability
✅ Increased resilience
✅ Improved compliance
✅ Greater peace of mind
Our Commitment
Every support request is an opportunity to improve technology services and help colleagues work more effectively. Whether resolving technical issues, implementing new solutions, or supporting business change, our goal is to provide professional, reliable, and customer-focused support.
Need Assistance?
📧 Email: info@acs-norwich.co.uk
📞 Phone: 01603 343435
💬 Microsoft Teams: ACS Norwich