PRIVACY POLICY

Privacy Policy

 

Last Updated: 20/08/2026

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1. Introduction

 

Welcome to ACS Norwich ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

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This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit acs-norwich.co.uk and use our services.

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By using our website, you agree to the practices described in this Privacy Policy.

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2. Information We Collect

 

We may collect the following types of information:

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Personal Information

 

Information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Company name

• Postal address

• Any information submitted through contact forms

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Technical Information

 

We may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Date and time of visits

• Referring website addresses

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Cookies and Tracking Technologies

 

We use cookies and similar technologies to improve user experience, analyze website traffic, and enhance our services.

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3. How We Use Your Information

 

We use collected information to:

• Provide and maintain our website and services

• Respond to inquiries and customer support requests

• Process transactions and orders

• Improve website performance and user experience

• Send updates, newsletters, or marketing communications (where consent has been provided)

• Comply with legal obligations

• Protect against fraud, security threats, and misuse

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4. Legal Basis for Processing (UK & GDPR)

 

Where applicable, we process personal data based on:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

You may withdraw consent at any time.

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5. Sharing Your Information

 

We do not sell your personal information.

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We may share information with:

• Service providers who support our business operations

• Payment processors

• Website hosting providers

• Analytics providers

• Legal authorities when required by law

All third parties are required to protect your information appropriately.

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6. Data Retention

 

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Policy

• Meet legal, accounting, or regulatory requirements

• Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

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7. Your Rights

 

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent

To exercise these rights, please contact us using the details below.

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8. Data Security

 

We implement appropriate technical and organisational measures to protect your personal information from:

• Unauthorised access

• Alteration

• Disclosure

• Loss or destruction

However, no internet transmission or storage system can be guaranteed completely secure.

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9. Cookies

 

Our website uses cookies to:

• Remember user preferences

• Improve website functionality

• Analyse website traffic

• Support marketing and advertising activities

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

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10. Third-Party Websites

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

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We encourage you to review their privacy policies before providing personal information.

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11. Children's Privacy

 

Our website is not intended for children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children.

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If we become aware that such information has been collected, we will take appropriate steps to remove it.

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12. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date.

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Your continued use of the website after changes have been published constitutes acceptance of the revised Privacy Policy.​