Microsoft 365 Support & Security Services
Microsoft 365 is FAR more than email.
It is a powerful business platform that enables secure communication, collaboration, document management, device security and modern flexible working.
At ACS Norwich, we help businesses across Norwich, Norfolk and East Anglia get the most from Microsoft 365 through expert support, administration, security, compliance and consultancy services.
Whether you're looking to improve productivity, strengthen cyber security, manage devices through Microsoft Intune or unlock the potential of Microsoft Copilot, our experienced team is here to help.
Helping Businesses Get More From Microsoft 365
✔ Microsoft 365 Administration
✔ Exchange Online & Email Management
✔ Microsoft Teams Collaboration
✔ SharePoint & Document Management
✔ OneDrive For Business
✔ Microsoft Intune Device Management
✔ Microsoft Defender Security
✔ Microsoft Copilot Enablement
✔ Security & Compliance
✔ User Support & Training
Helping Businesses Get More From Microsoft 365
✔ Microsoft 365 Administration
✔ Exchange Online & Email Management
✔ Microsoft Teams Collaboration
✔ SharePoint & Document Management
✔ OneDrive For Business
✔ Microsoft Intune Device Management
✔ Microsoft Defender Security
✔ Microsoft Copilot Enablement
✔ Security & Compliance
✔ User Support & Training
Microsoft 365 provides the tools you need to work securely and efficiently from anywhere. If you are experiencing issues with any Microsoft 365 application or service, our support team is here to help.
Supported Services
We provide support for the following Microsoft 365 services:
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Outlook (Email & Calendar)
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Microsoft Teams
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OneDrive for Business
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SharePoint Online
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Word, Excel, PowerPoint, and other Office applications
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Microsoft Forms
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Microsoft Planner
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Microsoft To Do
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Microsoft Lists
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Microsoft Intune
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Microsoft Azure
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Microsoft Defender Advanced Threat Detection
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Microsoft Copilot (where licensed)
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Microsoft 365 Account Management
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Device Support (BYOD)
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Microsoft Company Portal
Common Support Requests
Email & Outlook
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Unable to send or receive emails
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Mailbox access issues
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Shared mailbox permissions
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Calendar sharing and booking issues
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Outlook performance problems
Microsoft Teams
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Sign-in problems
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Meeting and calling issues
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Audio and video troubleshooting
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Channel and team management
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File sharing and collaboration support
OneDrive & SharePoint
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File synchronisation problems
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Access and permission requests
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Shared document issues
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Recovery of deleted files
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Storage and quota enquiries
Office Applications
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Installation and activation support
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Application crashes or performance issues
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Feature guidance and training
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Document recovery assistance
Self-Service Resources
Before raising a support request, please try the following:
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Restart the affected application.
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Sign out and back into Microsoft 365.
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Check your internet connection.
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Install any pending updates.
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Review Microsoft Service Health notifications if available.
Many common issues can be resolved using Microsoft's built-in troubleshooting tools and self-help resources.
Raise a Support Request
If you require assistance, please provide:
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Your name
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Department or team
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Detailed description of the issue
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Any error messages received
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Screenshots (where applicable)
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The device you are using (Windows, Mac, Mobile, etc.)
Providing this information helps us resolve your issue more quickly.
Service Hours
Standard Office Support Hours:
Monday to Friday, 08:30 - 17:30
For maintenance service customers & non customer emergency's, Our dedicated Support Engineers are available to deal with any critical business-impacting incidents outside of normal business hours.
Contact IT Support
If you are unable to resolve your issue using the resources above, please contact the IT Service Desk.
Email: info@acs-norwich.co.uk
Phone: 01603 343435
Our team is committed to providing timely and effective support to keep you productive and connected.
Need Training or Guidance?
We can also provide assistance with:
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Microsoft 365 best practices
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Collaboration and productivity tips
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Teams meeting guidance
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SharePoint site usage
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OneDrive file management
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New feature adoption and training
Contact the Service Desk to arrange support or training sessions.
Microsoft 365 Specialists
🛡 Security First Approach
📱 Intune & Device Management Experts
🤖 Microsoft Copilot Guidance
📍 Local Norwich-Based Support
⭐ 30+ Years Industry Experience
Work Smarter. Collaborate Better. Stay Secure.
From Microsoft Teams and SharePoint to Intune, Defender and Microsoft Copilot, ACS helps businesses unlock the full potential of Microsoft 365.